Collections
Wine and flowers, again?
Never sure what to give someone you love...
This time, give them a light.
Wherever they go, a part of you goes too.
LIGHT THE WAY FOR YOUR PEOPLE!
A MOVE
for the friend who just moved
into their own nest.
A CELEBRATION
for a birthday, a wedding, a
Christmas Eve, etc.
A REMINDER ANCHOR
for yourself: life is a journey;
let there be light.
Selected Collaborations
STARBUCKS
Seasonal Gift Project
GUCCI · HONG KONG
Corporate Gifting Project
THE BRITISH MUSEUM
Museum Retail Project
DISNEY
Custom Gift Project
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. Yes. You have a 7-day right of withdrawal without giving any reason. Please return it complete and in resalable condition (including accessories, fragrance liner, surprise capsule, and greeting card).The customer covers the direct cost of return shipping for change-of-mind withdrawals.
What does the warranty cover, and for how long?
A 12-month legal guarantee covering material and workmanship defects, including: functional faults (LED not lighting, battery not charging, USB-C issues), transport damage, missing parts (accessories, fragrance liner, surprise capsule, greeting card).
What is NOT covered by the warranty?
Damage from misuse, accidents, or unauthorized disassembly; normal wear and natural battery aging.
When will I get my order?
It depends on the delivery method you choose at checkout:
- Germany delivery — Standard 3–5 business days, or Express 1–2 business days.
- Rest of EU — Standard 3–5 business days.
How do I start a return or cancellation?
Email lijin.he@looppool.app with your order number and let us know you'd like to withdraw. We'll send you the return address and instructions. You then return the item within 14 days of notifying us.
How much does shipping cost?
Germany — Standard €5.99 (free on orders over €78), Express €9.99.
Rest of EU — €13.99.